Frequently asked questions

Absolutely! You can watch our band perform live at public showcase events such as wedding shows or local venues. Check our schedule for upcoming public shows (tickets may be required). Private showcases are also available upon request.

A 40% non-refundable deposit is required to hold the date.

We offer flexible meeting times to fit your schedule! You can easily set up a virtual meeting with us via Google Meet.

CENTRAL CITY ORCHESTRA (http://www.centralcityorchestra.com)functions fully as a 10-piece. (2) Female Lead Vocalists, (1) Male Lead Vocalist, Keys, Guitar, Bass, Drums, Sax, Trombone and Trumpet. DOWNTOWN SOUND (http://www.downtown-sound.com)functions fully as a 7-piece. (2) Female Lead Vocalists, (1) Keyboardist, (1) Guitar Player & Vocalist, Bass, Drums & Sax. Ceremonial, cocktail hour, and dinner music: We can provide ensembles or solo players to best fit your personal style! See our variety of options HERE(https://www.robin-banksentertainment.com/ceremonial-and-cocktail)

We do not. Our shows are priced out per event depending on several factors: 1. Date (Off season and peak season rates can vary) 2. Your Musical Needs (Do you need ceremonial music, cocktail music, dinner music, dancing?) 3. Travel 4. Special requests for services over and beyond what we typically offer.

Yes, we will take care of all announcements and introductions throughout your event. We will also coordinate with your vendors so you can relax and enjoy the celebration!

Yes! Additional services include: ceremonial and cocktail musicians,(https://www.robin-banksentertainment.com/ceremonial-and-cocktail) custom lighting, pipe & drape and staging services, as well as digital photobooth and custom GOBO! CLICK HERE(https://www.robin-banksentertainment.com/wedding-add-ons)

We only take breaks if absolutely necessary. For every 90 minutes of non-stop music, we take a 15-minute break to keep our energy high and the show top-notch. If we must take a break, we will do so discreetly while other activities are happening. During breaks, we will DJ music for 15 minutes to ensure a smooth transition with no dead air.

We can play a maximum of four hours of music for reception, not including cocktail hour or ceremony. *We can provide additional half-hours of music should you need more time.

We will email you a copy of the signed contract along with a link and a password to log you into our client portal where you will be able to fill out a detailed event questionaire and submit it to us. The detailed questionaire helps fill us in on important details such as: 1. Your wedding party information 2. Wedding planner information 3. Personal preferences 4. Song selections for special dances & much more!

If you need to reschedule due to the pandemic, our "Force Majeure" clause covers unexpected events beyond our control (e.g., epidemic, pandemic, or "act of God"). We will work with you to ease the stress. If we can't perform due to such occurrences, the value of the first and second payments, if already paid, will be refunded within 14 calendar days. If you cancel more than 15 days prior to the performance, only the second payment will be refunded. If you cancel 14 days or less prior to the performance, the payment received is non-refundable. If you must cancel the event due to such occurrences, your deposit will not be refunded, but we will prioritize rescheduling the event. If an alternate date cannot be agreed upon, a deposit refund will be issued. If the event is canceled completely without trying to reschedule, your deposit will not be refunded.

Yes, we provide state-of-the art sound systems to accommodate a variety of venues. The sound system is tested prior to the start of your event. Professional sound staff will monitor the sound throughout the event to make sure it is perfect at all times.

Yes, we are a large band and require a minimum of a 14' x 20' stage or playing area.

Yes, we carry full coverage liability insurance.

We require at least four (4) electrical outlets with four (4) standard 20-amp circuits on each outlet which must be provided within 25 feet of the reception or dancing location.

For safety reasons, we won't perform outside if there's lightning, winds over 30 mph, severe weather as deemed by the National Weather Service, or temperatures below 32°F. If performing in a gazebo, tent, or any enclosure, the stage must be at least 14’ x 20’ and fully covered overhead and at the back to protect musicians and equipment. If weather or other circumstances affect our ability to perform safely, a $200 fee and up to 60 minutes may be required to relocate. Please consider weather risks when planning your event.